Disney has a level of commitment to being fully inclusive to all that visit their parks and resorts. Part of their ongoing progress in meeting the needs of all of their guests is the Guest Assistance Card program, which provides access to attractions for guests with disabilities.
The program has been around for years but sadly, is now going through a major overhaul due to abuse of the program.
The new Disability Access Service (DAS) will allow Guests with disabilities at Walt Disney World Resort and Disneyland Resort to receive a return time for attractions based on the current wait time. Guests Relations at the front of each park will continue to assist Guests and provide assistance that is responsive to their unique circumstances. Here are some important facts to keep in mind about the program:
- The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).
- DAS will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time.
- As soon as the Guest finishes one attraction, they can receive a return time for another.
- This service can be used in addition to Disney’s FASTPASS Service and Disney FastPass+ service.
- This service is to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).
- Guests should visit Guest Relations to discuss their assistance needs. Not at the ride entrance or line cue.
- DAS will be issued at Guest Relations main entrance locations. Guests will participate in a registration process, which also includes having their photo taken.
- The guest utilizing DAS doesn’t have to be present to obtain a return time at an attraction. Another member of the DAS Cardholder’s travel party may obtain a return time but the DAS Cardholder must board the attraction with his or her party.
- At Disneyland Resort, guests will go to Guest Relations kiosks located throughout the parks to receive a return time.
- At Walt Disney World Resort, guests will go to the attraction to receive a return time.
- You do not have to ride the attraction at the exact return time listed. Return times are valid until redeemed by the guest utilizing DAS
- DAS card is valid for up to 14 days depending on a guest’s ticket entitlement
- DAS will be valid throughout the resort at which it was issued.
- Disney Parks takes Guests at their word and there are legal restrictions around asking for proof of disability.
- Disney Parks offer a variety of services to guests with disabilities, such as Disney’s Handheld Device that offers assistive listening, captioning and audio description.
- Disney Parks has developed a “Guide for Guests with Cognitive Disabilities.” This serves as a tool on how best to experience its theme parks and is expected to be available online by mid-October.
- Guest whose disability is based on the necessity to use a wheelchair or scooter does not need DAS. Depending on the attraction, the Guest will either wait in the standard queue or receive a return time at the attraction based on the current wait time. For some attractions at Disneyland Resort, these guests will go directly to an alternate entrance. Guests with additional needs should discuss them with Guest Relations.
- The change will not affect those who are visiting on trips organized by wish granting organizations. There is a separate program for children with life-threatening illnesses.
For more information about the Parks Disability Access Service Card or “DAS” is suggested you visit Guest Relations at the park before you enter the gates. You can always reach out to your Travel Advisor with Key to the World Travel.