Disney’s ability to create an incredible customer service experience for every guest is unparalleled. It’s not surprising that there is an over 70% return rate for first-time visitors to the parks and resorts. It appears the rest of the world agrees, as Newsweek has just named Disney Cruise Line, Disney Parks & Resorts and Disney Store Rank #1 in customer service!
In the survey of more than 20,000 customers, Disney Cruise Line ranked as the number one company overall, across a variety of industries, as well as in the “Cruise Line Operator” category. The survey also recognized Disney Parks & Resorts as the best in its category. And the Disney Store was awarded the top spot by consumers in the “Toy” category as well.