The Disability Access Service (DAS) Program to Introduce an Option to Enroll up to 30 Days in Advance

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When news of the new Disney Genie+ was released Disney also slid in a little hint at an update coming soon to the parks Disability Access Service, aka: DAS. DAS allows guests with difficulty tolerating extended waits in a conventional queue environment due to disability the option to have a return time for one ride at a time.

Currently you are required to register with Guest Services when you arrive to the park and they will ask qualifying questions to determine your eligibility for the service. Once registered, DAS is valid for up to 60 days. However, Disney hinted at a way to determine your eligibility at home coming very soon.


Coming Soon: 2 Exciting New Features

These options will be available in addition to our existing, in-person DAS program.

Option 1:

Pre-Arrival Registration and Planning via Live Video Chat
This fall, Disney is introducing a new option to register virtually with a Cast Member via live video chat as early as 30 days in advance of a park visit.

During your chat with a Cast Member, you’ll also have the opportunity to select up to 2 experiences per day (subject to availability) using a new DAS Advance planning option. **Please keep in mind that DAS Advance selections must be booked at least 2 days prior to the day you plan to redeem them, and you will not be able to make selections on the day of your visit.

If the experience you want is available, you’ll be given a one-hour return window to redeem during the day of your visit. Any selections you make will appear as plans on the My Disney Experience app or on this website.

**Please note: at this time, live chat will be offered in English only.

Option 2:

Same-Day DAS Return Time Self-Selection Tool
A new way to request return times is also debuting this fall. In lieu of having to physically go to an experience or to a kiosk to obtain a return time from a Cast Member, Guests registered in the DAS program (and their party members) will be able to make return time selections right from the My Disney Experience app during the day of a park visit.

Stay tuned for more details!