Complete Guide to My Disney Experience

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A vacation to the Walt Disney World Resort is a magical experience but does require some planning and the use of technology, including your mobile device, to ensure a smoother vacation experience. This is your complete guide to My Disney Experience.

While guests can access My Disney Experience via the website and the mobile app, we are focusing primarily on the mobile app here. This is largely due to the fact that while in the theme parks and throughout your vacation, the mobile app is truly invaluable for every aspect of your day. Whether it is getting into your room, entering the theme parks, or viewing PhotoPass photos, it can all be done using the My Disney Experience mobile app.

Creating an Account & Linking Your Reservation

My Disney Experience - Creating account

When you plan a Walt Disney World vacation, linking your reservation or tickets is one of the first things you should do once you are booked. This allows you to begin planning and obtain the vital park pass reservations that are required in addition to your tickets. To do this, you need a My Disney Experience account.

Go to the Walt Disney World website to create a new account. However, it’s important to note that if you have any kind of Disney account, you need to use the same login information for this account. That includes a Disney+ account, Disney Cruise Line, Disneyland, ShopDisney, etc.

To link your reservation, you need either your vacation package confirmation number or your ticket confirmation number. It’s easiest to link either option if you visit the website versus the mobile app, especially since you also need to make theme park reservations.


Park Pass Reservations & Your Plans

Park Pass Reservations - My Disney Experience

When the Walt Disney World Resort reopened in July 2020, the Park Pass Reservation system was launched. Guests are now required to make a park pass reservation for the first park they plan to visit each day. These reservations are visible on the My Disney Experience app. However, if you want to make additional reservations or change your plans, you will be redirected to the website to do so.

On the website, go to the “My Plans” tab to view all your park pass reservations, dining reservations, and any enchanted extras you have booked. This may include things like a Capture Your Moment photo session or a dessert party. You can assess the park pass reservation system from this location as well.

When the Disney Genie launched, the My Disney Experience app got a different look. There are a few differences when you are looking for your daily plans. On the home screen, your upcoming resort stay and first park pass reservation are listed. However, you need to go to the “Future Plans” tab to see everything that you may have scheduled during your trip.

To see your Disney Genie+ return times, you should go to the “My Day” tab.

Making Dining Reservations

My Disney Experience - Dining Reservations

Guests are encouraged to make dining reservations up to 60 days prior to check-in. Dining reservations can be made via the mobile app or the Disney World website. To make a reservation, you need to sign in to your My Disney Experience account and have a credit card linked. For most restaurants, you are not charged when the reservation is booked. However, a credit card guarantee is required.

Once you are on vacation, you may want to grab a last-minute dining reservation. Availability changes frequently and some restaurants offer walk-up seating via the mobile app. To find this option, click on the “+” at the bottom of your home screen. Then, click on “Check Dining Availability”. From there, select your party size and date. You can scroll through all of the available restaurants or filter your options based on your location.

Mobile Ordering

How to use Mobile Order on My Disney Experience Tip Card

Mobile ordering is a great way to save time during your vacation. Many quick-service locations throughout the Walt Disney World Resort offer mobile ordering. This includes at the theme parks and at the resort hotels.

There are two ways to access the mobile ordering feature on the My Disney Experience mobile app. On the home screen, tap the “+” and then tap the “Order Food” option. It will automatically bring up options closest to your location. You can also filter by your desired location.

Alternatively, tap the three horizontal lines at the bottom of the screen and then select Mobile Food Orders.

Choose your location and then select your arrival window. If you are not yet ready for your food, select your desired time. This is a helpful option if you want to eat at a certain time to keep your family on a routine for example. It’s also helpful to grab a snack while waiting for a parade or nighttime show.

Once you complete your order, you will see a screen instructing you to tap a button saying that you have arrived. Once you do this, your food will be prepared and this screen will update to let you know when your order is ready.


Viewing PhotoPass Photos

Disney PhotoPass

If you would like to see any of your photos taken by a PhotoPass photographer, you can do so through the My Disney Experience app.

To view your photos, tap on the three horizontal lines at the bottom of the home screen. Then, tap on “Photos”. From there, you can click on each photo and save or purchase any that you choose.

If you purchased Memory Maker, this is also where you need to go to activate it and download or share your photos.


Magic Mobile

There have been some changes to how guests prepare for their Walt Disney World vacations, especially with Magic Bands no longer being a necessity. If you prefer to use your mobile device as your park ticket, Disney MagicMobile is the way to go. This system allows you to save your tickets to your mobile device, such as Apple Wallet. Then, you scan your phone as you enter the park.

Choose from a variety of designs for your ticket including 50th-anniversary statues, ear hats, designs from one of the four theme parks, and more.

Disney Genie

With the recent launch of Disney Genie and Disney Genie+, the My Disney Experience app has become even more important for your park visit. To access either of these services, there are two sections within the app to become familiar with.

To plan your day and select your preferences for attractions, dining, and more, head to the “My Genie Day” tab.

The “Tip Board” is where to find wait times and showtimes for most attractions. If you have purchased Disney Genie+, this is where you go to select your attractions throughout the day. This includes both the Individual Lightning Lane attractions and those included with Disney Genie+.

Maps & Navigating the Parks

While maps are available at the entrance to all theme parks and at your resort, it’s often easier to use the My Disney Experience app to navigate the parks. On the mobile app, it’s easy to find just about anything you need during your visit. This includes wait times, attractions, PhotoPass photographers, characters, restrooms, and more.

As you get close to your vacation, be sure to download the My Disney Experience mobile app. Having this on-the-go option is sure to make your vacation experience go much smoother! This complete guide to My Disney Experience provides details on how to use the various features so that you can seamlessly experience the magic in the parks.


Are you considering a trip? This is a great time to plan your perfect vacation! Having a travel advisor means someone there to have your back in any occurrence. There is no additional cost to you and you have peace of mind knowing that your vacation is in good hands. Contact our friends at Key to the World Travel® for a free, no-obligation quote for your next trip. Click here.

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